It turns out that stores that want people in the door sometimes need people there to help them.
During an earnings call Thursday evening (Dec. 7), Dollar General told investors that it will spend an extra $50 million on labor by the end of the year, bringing its total 2023 investment to a planned $150 million. That’s code for bringing employees back into some of its 19,000-plus stores to do everything from helping check out customers to deterring shoplifters.
CEO Todd Vasos acknowledged that, while self-checkout is convenient for many customers, “it does not reduce the importance of a friendly, helpful employee.”
“We believe these actions will drive improvements in customer satisfaction, including customer service, on-shelf availability and convenience, as well as sales, while our focus on the front end should also reduce shrink,” he said, using a euphemism for retail theft.
Customers flock to Dollar General and similar chains because they are cheap, but the company’s efforts to make a profit on its low prices means the costs have to be cut somewhere, and sometimes the burden falls on staff. In September, Bloomberg called Dollar General the “worst retail job in America.” Employees and customers alike have repeatedly gone viral talking about how short-staffed stores are, and messy and frustrating to navigate. So frustrating—and unsafe—that the Occupational Safety and Health Administration labeled the company a “severe violator” for racking up more than nearly $25 million in proposed fines since 2017. In May, Dollar General’s shareholders voted for a workplace safety audit.
Workers have started organizing to push for better working conditions. A National Labor Relations Board judge found in July that the company had illegally blocked unionization efforts at a store in Connecticut. Dollar General did not immediately respond to whether its labor investment was related to its labor issues.
The company posted $276 million in profit for the quarter on $9.7 billion in revenue. Shares were down slightly in Friday trading.
family island free rubies hack bek s profile muck rack
hay day hack free coins and diamonds generator 2023
litmatch mod apk v4 4 0 0 free vip unlimited diamonds
myths of moonrise codes january 2023 free gifts gamer tweak
cryptocurrency full course simplilearn youtube
evony the king s return v4 36 5 apk mod unlimited money
dice dreams daily rewards apps on google play
project makeover game hacks tiktok search
beach buggy racing mod 2021 apk free download android pc
TikTok Coin Farming: Tips for Success
Ganando Monedas Gratis: Desafíos y Recompensas en TikTok
Your Path to Chat Mastery: LivU Video Chat Free Coins
Coin Master Free Spin Generator Review: Best Practices
Avakin Life Avacoins Hack: A Complete Overview
Legit Ways to Get Credits in Bingo Blitz for Free
Coin Master Spin Hack: Expert Recommendations
genshin impact codes for free primogems mora in january 2023
ZEPETO Zems Hack: Boost Your Account for Free
match masters free daily gifts and boosters january 2023
A Deep Dive into TikTok Coin Generation
Brawl Stars Gems Farming: Tips for Success
dragon city hack gems 2023 s nft collection nifty gateway
family island game cheats free rubies 2022 cakeresume
latest steaps free hay day diamonds generator
download litmatch diamond generator apk for android apk4k